Frequently asked questions
What is a refillery?
A refillery offers everyday essentials in reusable containers to reduce single-use packaging. Instead of buying a new bottle each time, you refill what you already have.
Do I need to bring my own container?
You’re welcome to bring your own clean container, or you can purchase one from us. As refill options expand, we’ll continue offering flexible choices.
Are refills available online?
At this time, most refill offerings are available through select products and upcoming in-person opportunities. Online offerings will continue to grow as the refillery expands.
Are your products plant-based?
Yes. Our herbs, blends and home essentials are plant-based and thoughtfully sourced.
Are your herbs organic?
We prioritize high-quality, responsibly sourced herbs. Organic options are used whenever possible and availability allows.
How should I store my herbs?
Store herbs in a cool, dry place away from direct sunlight. Airtight containers help maintain freshness.
Can I return or exchange herbs or custom blends?
Due to the nature of herbs and custom products, all sales are final. If there’s an issue with your order, please contact us and we’ll make it right.
Do you offer custom blends?
Yes. Custom blends are made to order based on your preferences. Ingredients vary depending on availability and intended use.
Are your products safe for everyone?
If you are pregnant, nursing or taking medication, we recommend consulting with a qualified healthcare professional before using herbal products.